Privacy Policy
This Privacy Policy explains how Clarivo (“Clarivo”, “we”, “us”) collects, uses, and shares information when you use our website and services (the “Services”). By using the Services, you agree to the practices described in this Privacy Policy.
Information We Collect
Account information
When you create an account, we may collect basic profile information such as your name, email address, and profile image.
Jira / Atlassian OAuth information
If you connect Jira via Atlassian OAuth (3LO), we receive identifiers associated with your Atlassian account (such as AccountID) and tokens used to access Jira APIs (for example, access tokens and, if granted, refresh tokens).
Jira / Atlassian OAuth information
If you connect Jira via Atlassian OAuth (3LO), we receive identifiers associated with your Atlassian account (such as AccountID) and tokens used to access Jira APIs (for example, access tokens and, if granted, refresh tokens). We store these identifiers and tokens in our database to keep your integration connected across sessions and to perform actions you request (for example, fetching project data needed to generate summaries).
Project and workspace data
When you import or connect a Jira project, we may process data from Jira such as project metadata, issue/epic data, statuses, and other work-tracking information required to provide analytics and AI-generated summaries.
Usage and technical data
We may collect basic usage and technical information needed to operate the Services (for example, session identifiers, timestamps, device/browser information, and diagnostic logs).
How We Use Information<
Provide, maintain, and improve the Services, Authenticate users and secure accounts, Connect to Jira on your behalf and retrieve the data needed to produce dashboards, summaries, and project analytics, Connect to Jira on your behalf and retrieve the data needed to produce dashboards, summaries, and project analytics, Generate AI-assisted outputs (e.g., summaries, status narratives, risk signals) based on your connected project data, Detect, prevent, and respond to abuse, fraud, or security issues, Comply with legal obligations
AI Processing and Content
Clarivo can generate summaries and insights using third-party AI providers. To provide these features, we may send relevant portions of your connected project data and/or your prompts to an AI provider for processing. We do not intentionally request sensitive categories of personal data; please avoid submitting sensitive information in prompts or project fields unless necessary.
How We Share Information
We do not sell your personal information. We may share information in the following circumstances: Service providers (processors) who help us run the Services (e.g., hosting, databases, analytics, logging). Third-party integrations you enable (e.g., Atlassian/Jira), when we access their APIs on your behalf. Legal compliance if required by law or to protect rights, safety, and security. Business transfers (e.g., merger, acquisition), where permitted by law.
- Service providers (processors) who help us run the Services (e.g., hosting, databases, analytics, logging).
- Third-party integrations you enable (e.g., Atlassian/Jira), when we access their APIs on your behalf.
- Legal compliance if required by law or to protect rights, safety, and security.
- Business transfers (e.g., merger, acquisition), where permitted by law.
Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, to remember preferences (such as theme), and to help operate the Services. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
Data Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. For example: Connected account identifiers (such as Jira AccountID) and tokens may be stored while your integration remains connected. Project analytics and summaries may be retained to provide ongoing dashboards and historical context.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or export your personal information. You may also be able to disconnect Jira at any time. To request help, contact us using the details below.
International Transfers
Your information may be processed and stored in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.
Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at support@clarivo.ai.